We have merged our phone lines, so whether you call Southgates or The Woottons Surgery you will join the same phone queue.
This will help us to answer calls quicker, and provide a more efficient service to our patients.
Patient’s Participation Group Meeting
Tuesday 25th June 2019
6.30pm – Southgates Surgery
There will be a presentation by Sue McDowell from West Norfolk Carers followed by a meeting to discuss the practice and wider NHS updates.
Everyone is welcome, please join us if you can.
On the day service
As of July 2018 Southgates and the Woottons surgeries will be seeing all of the on the day patients at Southgates Medical Centre. We are aware this is a big change for some patients but we are doing this to improve the service to our patients. This is going to help the patients due to having all the different clinicians working on one site means they will be able to provide the best service possible. If you would like any more information regarding this please phone either the Southgates or Woottons and speak to one of our receptionists for more information.
Park Run Practice
We have registered to become a park run practice.
I am sure most of you have heard about the park runs that take part on a Saturday morning, and junior park runs that take place on a Sunday morning too, and I know many of you are already active participants.
We are the first practice in the area to register and the mechanics have not quite been resolved yet as it is a new initiative, but they have said In the meantime, is to encourage anyone visiting the Surgery, where your GPs feel it appropriate, to encourage patients to register with park run (www.parkrun.com) and to come along to the Walks café at 8.45 on any Saturday where they introduce them into park run. There they will find a welcoming and supporting environment to improve their fitness and well-being.
We have 5, level 2 smoking cessation advisors. We can see people from any surgery, they do not have to be registered with us to access our expertise.
We offer one-to-one appointments with our trained staff to discuss your options and advice in achieving your Quit.
We are working in conjunction with Addenbrooks University and Cancer Research to offer participation in the IQuit study to offer further advice and support in your quit attempt. We are one of the top 5 recruiters in the area for this study.
On average we help 35% of people we see to achieve a Quit for longer than 4 weeks and this is double than if you had no support in your quit attempt.
So far since we started providing this service we have seen 380 people and helped 135 achieve their Quit.
Contact us on 01553 819472 or speak to a trained member of the dispensary team.
If you are travelling abroad this year and need any vaccinations please let us know. You can make a Telephone Consultation with one of our nurses to ensure you are fully covered.
Wellbeing Norfolk & Waveney and Wellbeing Suffolk provide a range of support for people with common mental health and emotional issues, such as low mood, depression or stress. We work with you to help you make the necessary changes to improve your wellbeing and quality of life.
Visit us on Facebook
Online Access allows patients to use an online booking service to do the following:
- Book and cancel appointments online
- Request repeat medication
- Update demographic details
- Complete questionnaires
- Use SystmOnline apps
Simply pop into the surgery and speak to one of our helpful receptionists about online access and they will be able to supply you with all the paperwork you need.
Patient Partner is a system that allows you as patients to book, cancel, check or change appointments at any time, night or day using a telephone. Simply ring our practice number 01553 819477 and follow option 1. Patient partner also allows you to order repeat prescriptions on the phone 24 hours a day, 7 days a week, you will need a PIN to do this so please contact either Southgates or The Woottons Surgery and we will be happy to set you up for this.
Improving access to general practice: evening and weekend appointments now available
Patients who are registered at this practice can now book an appointment to see a GP or nurse on Wednesday evenings (after 6.30pm) or at the weekends (on Saturday). Appointments will take place at Southgates Medical Centre. Talk to the practice receptionist to find out more or book an appointment.
By March 2019 everyone in England will benefit from access to general practice appointments in the evenings and weekends at a time that is most convenient to them. This is part of a national drive to help improve access to general practice and get the best possible outcomes for patients. Further information is available at www.england.nhs.uk/gpaccess
Please complete Patient Access Survey